Customer Support & Sales Expert

IfunanyaOguejiofor

CRM · Helpdesk · Outbound Sales · Automation

End-to-end customer operations specialist — building CRM pipelines from scratch, resolving support tickets with precision, sourcing qualified leads, and automating workflows that scale. Every screenshot in this portfolio is real work, real tools, real results.

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Ifunanya Oguejiofor — Customer Support & Sales Expert

About

Where Support Meets Sales

I design and operate customer-facing systems that drive both satisfaction and revenue. From cold outreach in Apollo.io to ticket resolution in Zendesk, from HubSpot pipeline architecture to Zapier automations — I build for measurable outcomes, not just activity.

🎯

HubSpot CRM

Pipeline design, deal staging, contact management, call logging, activity timelines, and revenue reporting.

🎧

Zendesk Support

Ticket forms, SLA policies, macros, multi-channel resolution, intent tagging, and customer communication.

🚀

Apollo.io Outbound

Lead sourcing, ICP filtering, verified email prospecting, sequence building, and campaign scheduling.

⚡

Zapier Automation

Multi-step Zap creation connecting Google Forms, HubSpot, Gmail, and Trello in a single workflow.

📋

Trello

Board setup, card automation from Zapier triggers, task tracking, and team workflow management.

📊

Sales Analytics

Pipeline forecasting, weighted revenue tracking, deal leaderboards, and stage-by-stage reporting.

Zendesk · Bwealth's Beauty & Luxury

Customer Support — Live Ticket Resolutions

Built a complete Zendesk helpdesk environment — custom forms, SLA policies, macros, and five distinct ticket types resolved live. Each screenshot below is from the real Zendesk interface.

Ticket #3 · Via Email

✓ Solved

Unable to Reset Password

Resolved Raymond Wesley's login issue with a 4-step password reset guide. Macro applied. Submitted as Solved. Intent auto-tagged: software_login_issues_password.

Ticket #4 · Via Web Form

⏳ Pending

Order Delayed

Confirmed Sarah Johnson's order is in transit with a 2–3 business day ETA. Empathetic reply sent. Status set to Pending pending courier update.

Ticket #5 · Via Web Form

● In Progress

Wrong Item Delivered

Confirmed incorrect item for Amina Bello. Authorised free replacement shipment with no return required. Internal note: send return instructions. Status: In Progress.

Ticket #6 · Via Web Form

◎ Open

Refund Status

Confirmed Chloe Martins' refund processed. Provided 5–7 business day bank timeline. Reason for return: paid twice for same product. Note set to follow up.

Ticket #7 · Via Web Form

✓ Solved

Product Inquiry

Responded to Linda Perez's ingredient concern with a warm, brand-aligned message. Invited further contact. Marked Solved immediately.

🏆

100% Resolution Rate

All 5 tickets responded to within SLA targets. Every customer received a professional, empathetic, brand-consistent reply. Zero escalations.

Zendesk System Configuration

Forms · Macros · SLA Policy

Ticket Forms

5 active ticket forms built: Customer Support (default), Order Issue, Return & Refunds, New Form, and Product Inquiry — each with tailored fields for routing and reporting.

Agent Macros

Built reusable macros including Password Reset Instructions (dynamic {{ticket.requester.name}} merge tags) and Return Instructions — available to all agents across every ticket.

SLA Policy

Configured first reply targets: Urgent 13m · High 21m · Normal 41m · Low 59m. Total resolution: 24h across all priority levels. Fully active on all ticket forms.

HubSpot CRM · NovaSend B2B Campaign

Sales Pipeline — Built from Scratch

Designed and managed a complete 14-day B2B outbound campaign in HubSpot — custom 6-stage pipeline, 19 deals tracked from first dial to demo confirmation, full activity logging, and revenue analytics.

Prospect10%

Called25%

Interested50%

Demo Booked80%

No Answer80%

Not Interested10%

$22,920 Total Pipeline $13,440 Weighted Revenue 19 Active Deals 4 Demos Booked 14-Day Campaign DNC Compliant

Custom Pipeline Stage Builder

Pipeline Stage Editor

Live Kanban — All 19 Deals

Kanban Deal Board

Deal Record — Demo Booked ($4,800 · High Priority)

Demo Booked · Anthony Delpizzo / Triple Whale

Deal Record — Not Interested / DNC

DNC Documented · Rebecca Corliss / Leapsome

Pipeline Report & Revenue Analytics

Revenue Forecast · Deal Leaderboard · Stage Breakdown

Apollo.io · Lead Generation

Outbound Prospecting — NovaSend SaaS Campaign

Sourced 128 verified B2B prospects on Apollo.io, filtered by ICP (VP Marketing, Head of Growth, Marketing Director, US-based), batch-selected 25 and pushed directly into a structured cold email sequence.

People Search — 128 Prospects Found & 25 Saved

Apollo.io — Lead Search Results

Cold Email Sequence Settings — NovaSend VP Outbound

Sequence Scheduler · Mon–Fri 8AM–5PM

128 Total Prospects 25 Sequenced Verified Emails Only VP Marketing · Head of Growth · Marketing Director United States · Max 3 Months in Role

Zapier · Trello · Automation

4-Step Workflow — Google Forms to CRM

Built and published a multi-step Zapier automation that instantly processes every form submission — creating a HubSpot contact, sending a Gmail confirmation, and generating a Trello task card, all without manual input.

Google Forms

Trigger: New Form Response

HubSpot — Create Contact

Maps Email, Name, Job Title, Company, Phone, Product

Gmail — Send Email

Automated confirmation to respondent

Trello — Create Card

Task card with full customer details on board

Zapier Workflow — Published & Live

Zapier · 4-Step Automation Published

Trello Card — Auto-Generated with Customer Data

Trello · Wealth Beauty Customer Review Card